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Comprehensive Dispatch Options

Traditional console solutions for dispatch of LMR users are common in commercial, industrial, and public safety networks. It is therefore only natural to expect that these consoles will seamlessly integrate with LTE-based PTT solutions.  ESChat performs this integration in three different ways, RoIP, Standards Based Wireline (AIS), and via our ESChat SDK.

The interface that provides the most features happens to be the one that is most cost effective, this is the SDK integrated Console. While there are multiple dispatch products that have integrated the ESChat SDK, we have partnered with CSS Mindshare to offer our customers a full featured and cost effective true Dispatch experience.

ESChat users with standards-based console systems can connect to the ESChat network directly via the DMR Application Interface Specification (AIS) when used in conjunction with an ISSI connected P25 system. This interface provides for a seamless experience by dispatch professionals. The objective that was met by ESChat is to not require dispatch personnel to do anything differently than they have been trained to do to communicate to LMR users in the field.

There are times where legacy console systems are required for use with newly installed LTE PTT systems. ESChat also supports standard 4-wire interfaces to these legacy console systems. This is an inexpensive method to upgrade communications without having to rewrite processes or retrain dispatch personnel. Dispatchers continue to use their consoles as they previously did with their LMR-based radios. The result is that in mixed LMR/LTE systems, dispatchers will not be required to change their operational process or protocol.

CSS Mindshare Essentials Dispatch Console (SDK Integration)

Zetron ACOM Dispatch Console (Wireline AIS Integrated)

Avtec Scout Dispatch Console (RoIP Integrated)

Dispatch Console Features by Interface Type

Interface Type
Dispatch Console Feature Comparison by Interface Type ESChat SDK Wireline (AIS) RoIP
Private Calls
Group Calls
Emergency Calls
Encrypted Calls without VPN
Multi-Call Support
Talker ID displayed on Console
ESChat Multimedia Messaging Supported
ESChat User Location Displayed on Dispatch Console
Cross Patching Between Channels
User ID Passed Between Cross Patched Channels